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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Roxane Kislia

April 30, 2024

5  out of  5 rating by Roxane Kislia
"Great service!"
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angie haupenthal

March 9, 2024

5  out of  5 rating by angie haupenthal
"We have been with Craig for 10+ years, he is always on top of everything. When I decided to become a notery, I called Craig and he helped me with that. We have had to file claims in the past and no issues what so ever! You want Craig in your corner if something happens."
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Tony Ciolli

December 4, 2023

1  out of  5 rating by Tony Ciolli
"If your looking for an Insurance agent keep looking. This one has little knowledge of the business and makes too many mistakes. Agent made numerous mistakes causing my policy to be cancelled. Was a complete waist of time. Wont even refund my money so i had a block put on card. Agent is very bad about returning calls."
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marsha davis

September 5, 2023

5  out of  5 rating by marsha davis
"Craig Smiths office has been amazing to us for over 20 years. They almost feel like extended family. The best insurance agency we've ever worked with by far. My phone calls are always returned promptly, and if I ever need something their always attentive. Highly recommend!!"
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Beverly Broom

April 13, 2023

5  out of  5 rating by Beverly Broom
"Craig and Cheryl are simply the best always greet me with a smile. They truly have my best interests at heart. Recently Craig gave me some great advice on where to go to refinance my vehicle l had just purchased. Thrilled l took his advice. Great savings for me. Much Love to them both."
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Denise Taylor

February 27, 2022

5  out of  5 rating by Denise Taylor
"Craig Smith and Cheryl are truly like good neighbors. They sat me down and walked me through the steps of filing a claim even after my policy had expired. I wasn’t even a current customer but the concern and generosity were genuine. Moving to a new state and getting into an accident can be overwhelming. Thank you to the both of you for your kindness."
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tom m23

September 13, 2021

5  out of  5 rating by tom m23
"They treated me amazingly very respectful great ownership 👍"
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Vermetrias Warner

June 3, 2021

5  out of  5 rating by Vermetrias Warner
"Craig Smith and his Wife are so professional and friendly, they care about how I'm doing and I appreciate them a lot, love you two, I'm going to recommend every one I know to them."
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Jon Tippman

March 1, 2021

5  out of  5 rating by Jon Tippman
"Craig and Cheryl helped us navigate through an issue with our previous home insurance provider. They are willing to go above and beyond for their customers. It is great to have them as our local home / auto insurance agent."
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Anabel Arenas

February 22, 2021

4  out of  5 rating by Anabel Arenas
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Larry Kroes

February 12, 2021

5  out of  5 rating by Larry Kroes
"I have been with Craig and Cheryl Smith for years, and they have treated me with professionalism and courtesy. They have been with me through accidents and have always guided me in the right direction. They watch out for your interest, which is unheard of in this day and age. I would recommend them without hesitation."
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Steven Prochaska

July 23, 2020

5  out of  5 rating by Steven Prochaska
"Craig and Cheryl truly care about their clients. This is not just a job for them. They treat you like family and they know their stuff."
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Tamala Summerhill

March 21, 2020

5  out of  5 rating by Tamala Summerhill
"I was recently involved in a hit and run incident. I am insured through State Farm, and Craig and his wife are my agents. I am so blessed to have them. They insured me that everything will be okay, and literally went out of their way to make sure of it. Every single thing went smoothly and very quickly. I actually couldn't believe how smooth. These people handled their business like the pros they are. I wouldn't trade them for anything."
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Terry Strazer

March 4, 2020

5  out of  5 rating by Terry Strazer
"Wonderful! Craig and Cheryl are always so pleasant and willing to help with any situation."
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Ophelia Ellis

February 29, 2020

5  out of  5 rating by Ophelia Ellis
"Love my agent"
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David Ford

February 28, 2020

5  out of  5 rating by David Ford
"They are a wonderful bunch people highly recommend them"
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Nick Aimes

November 14, 2019

5  out of  5 rating by Nick Aimes
"My family and I recently moved to the Pleasant Prairie/Kenosha area from Illinois and had to transfer our State Farm policies to Wisconsin. I originally chose Craig's office because it was the closest to our new residence. After sitting with this small, family run office (Craig, his wife Cheryl, and sister-in-law Kelly), I don't think i could have chosen better. They found every discount that we could get, advised us of things that our old agent in Illinois missed, and generally seem to care, even though we are a simple 2 car and a renter policy bundle. I highly recommend anyone looking for a new agent, gove this office a call!"
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Norma Sheline

August 31, 2019

5  out of  5 rating by Norma Sheline
"Great place to get insurance"
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Danielle Smith

April 13, 2019

5  out of  5 rating by Danielle Smith
"We have had Craig and Cheryl in our lives since we moved to Pleasant Prairie, WI over 15 years ago. He has always pointed us in the right direction with investing what we could at the time while I was an at home mom for over a decade. We still call them monthly to make our payments so that we have that “personal” connection. They are a great family and they care about their customers and State Farm is one of our country’s leading insurance agency’s. I feel protected with State Farm Insurance. We have auto loans, home owners insurance, auto insurance, annuities, etc. The best feature of their auto loans is that they are competitive rates and they offer “FREE” gap insurance w/automatic stop of loan payment if the gap insurance is implemented. Another great feature. Thank you Craig and Cheryl for being a part of our lives and for protecting our family for all these years. Danielle and Darrin Smith"
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December 11, 2018

5  out of  5 rating by F U
"I typically speak with Cheryl, she is very pleasant and easy to speak with. There's a comfortablity when speaking with both of them. The rates are also reasonable. I was a customer of progressive for years, until a bad customer service interaction. I called Craig and Cheryl at State Farm and saved a lot. Thanks"
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Rebecca Hughes

October 9, 2018

5  out of  5 rating by Rebecca Hughes
"Easy to transfer offices. love these guys great service and super friendly"
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Lisa Meamorbella

September 5, 2018

5  out of  5 rating by Lisa Meamorbella
"Great team, always helpful and informative"
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Everglade73 Glade

September 4, 2018

5  out of  5 rating by Everglade73 Glade
"I came to State farm and Craig 8 years ago and have had amazing customer service time after time. With every life change over the years be it making an auto claim or buying a home Craig & Cheryl have worked hard to get things done at sometimes very stressful moments. The last thing you should have to do is worry if your properly covered and paying a fair price for your coverage and that's what they do. Side note.. 3 years after I opened my policy with Craig and not needing to contact him since then he and his wife saw me in a restaurant they not only recognized me but approached me remembering my full name. If that doesn't say we appreciate our customers I don't know that does. Would highly recommend Craig & Cheryl Smith"
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Sandy Boylan

September 3, 2018

5  out of  5 rating by Sandy Boylan
"My husband and I met with Craig 2 years ago when we moved to Kenosha to transfer our insurance accounts. Although we have been with State Farm for several years, he took the time to go over all of our policies to make sure we are getting the best coverage possible to fit our needs and our budget since we are retired and on a fixed income. Whenever we have a question, both Craig and Cheryl are eager to explain the answer. We highly recommend anyone looking for insurance to call their office."
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Brian Adamson

August 17, 2018

5  out of  5 rating by Brian Adamson
"I’ve had a fantastic experience with Craig. We have both our vehicles and our home insured through his agency. He was able to cut my auto insurance almost in half when I switched from progressive. Craig and his team have done a great job making sure my transition was seamless and he even checked in on us during our home buying process. 10/10 would highly recommend him to anyone looking for insurance."