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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Agbani Lolomari

Agbani Lolomari

October 30, 2024

5  out of  5
rating by Agbani Lolomari
"I can’t say enough good things about Craig, from the moment I contacted his office, he was super responsive and accommodating. The offers he gave me exceeded my expectations. I got the best price and best service. Thank you for your excellent service."
We responded:
"Thank you Agboni for such a nice review of the service you received from us. We are looking forward to servicing your accounts with State Farm and we are always here to make sure things go well for you. "
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Eric

October 29, 2024

5  out of  5
rating by Eric
"Great place for insurance. They have been very helpful at getting my families insurance switched over and all in one place. Making it very easy to switch from a different state."
We responded:
"Thank you for the kind words Eric, it has been a pleasure working with you and your family. We are here to assist you with whatever else you need. Thanks, Craig and Cheryl."
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Franco Tenuta

August 14, 2024

5  out of  5
rating by Franco Tenuta
"Craig and Cheryl Smith where very proffessional, firendly and answered all my questions. They provided me with options on my coverages and helped me save substantial money on my home and auto premiums. Thank you and Good Job!"
We responded:
"Thank you so much for taking the time out of your busy schedule to give us a review Franco. Working with people as nice as you, makes what we do pleasure. Call us anytime as we are here to assist you!"
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mary davis

August 12, 2024

5  out of  5
rating by mary davis
"Very professional and polite."
We responded:
"Thank you for taking the time to give us a review Mary, we are so glad that you decided to get a new quote from our agency and State Farm Insurance. Cheryl and I are always here for you!"
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Carla Ebert

August 8, 2024

5  out of  5
rating by Carla Ebert
"We love working with Craig and Cheryl Smith! I trust them with all our insurance needs and for friendly advice as well. These two are top notch and I would recommend them hands down for any of your insurance needs! We need more helpful folks like them!"
We responded:
"Thank you for your nice review of your experience at our Agency Carla. Glad we could chat last week about what is important to you and Craig. Cheryl and I are always here to help you no matter what it is!"
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Brandon Stubblefield

August 1, 2024

5  out of  5
rating by Brandon Stubblefield
"Craig & Cheryl are the absolute BEST team I've ever worked with for insurance needs. They are VERY responsive and will always take the time to answer questions and help make the best decisions for me. I couldn't rate them any higher!!"
We responded:
"That is such a nice review you gave us Brandon, we really appreciate being able to work with people as nice as you. We are always here to discuss what is important to you and answer all of your questions. "
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Bruce L

July 15, 2024

5  out of  5
rating by Bruce L
"Craig and cheryl are always very helpful and very polite. We have received professional services from this location for over eighteen years now. Keep up the good work!"
We responded:
"Bruce, thank you for the very nice review, you and Dawn are such a pleasure to work with. We appreciate your loyalty over the last 18 years!"
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Roxane Kislia

April 30, 2024

5  out of  5
rating by Roxane Kislia
"Great service!"
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angie haupenthal

March 9, 2024

5  out of  5
rating by angie haupenthal
"We have been with Craig for 10+ years, he is always on top of everything. When I decided to become a notery, I called Craig and he helped me with that. We have had to file claims in the past and no issues what so ever! You want Craig in your corner if something happens."
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Tony Ciolli

December 4, 2023

1  out of  5
rating by Tony Ciolli
"If your looking for an Insurance agent keep looking. This one has little knowledge of the business and makes too many mistakes. Agent made numerous mistakes causing my policy to be cancelled. Was a complete waist of time. Wont even refund my money so i had a block put on card. Agent is very bad about returning calls."
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marsha davis

September 5, 2023

5  out of  5
rating by marsha davis
"Craig Smiths office has been amazing to us for over 20 years. They almost feel like extended family. The best insurance agency we've ever worked with by far. My phone calls are always returned promptly, and if I ever need something their always attentive. Highly recommend!!"
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Beverly Broom

April 13, 2023

5  out of  5
rating by Beverly Broom
"Craig and Cheryl are simply the best always greet me with a smile. They truly have my best interests at heart. Recently Craig gave me some great advice on where to go to refinance my vehicle l had just purchased. Thrilled l took his advice. Great savings for me. Much Love to them both."
We responded:
"Thank you so much Beverly, Cheryl and I appreciate your kind words. We had so much fun meeting with you and hearing about your new car, as well as reviewing your coverage's. We are always here to help you!"
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Denise Taylor

February 27, 2022

5  out of  5
rating by Denise Taylor
"Craig Smith and Cheryl are truly like good neighbors. They sat me down and walked me through the steps of filing a claim even after my policy had expired. I wasn’t even a current customer but the concern and generosity were genuine. Moving to a new state and getting into an accident can be overwhelming. Thank you to the both of you for your kindness."
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tom m23

September 13, 2021

5  out of  5
rating by tom m23
"They treated me amazingly very respectful great ownership 👍"
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Vermetrias Warner

June 3, 2021

5  out of  5
rating by Vermetrias Warner
"Craig Smith and his Wife are so professional and friendly, they care about how I'm doing and I appreciate them a lot, love you two, I'm going to recommend every one I know to them."
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Jon Tippman

March 1, 2021

5  out of  5
rating by Jon Tippman
"Craig and Cheryl helped us navigate through an issue with our previous home insurance provider. They are willing to go above and beyond for their customers. It is great to have them as our local home / auto insurance agent."
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Anabel Arenas

February 22, 2021

4  out of  5
rating by Anabel Arenas
"🤗"
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Larry Kroes

February 12, 2021

5  out of  5
rating by Larry Kroes
"I have been with Craig and Cheryl Smith for years, and they have treated me with professionalism and courtesy. They have been with me through accidents and have always guided me in the right direction. They watch out for your interest, which is unheard of in this day and age. I would recommend them without hesitation."
Profile photo of Steven Prochaska

Steven Prochaska

July 23, 2020

5  out of  5
rating by Steven Prochaska
"Craig and Cheryl truly care about their clients. This is not just a job for them. They treat you like family and they know their stuff."
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Tamala Summerhill

March 21, 2020

5  out of  5
rating by Tamala Summerhill
"I was recently involved in a hit and run incident. I am insured through State Farm, and Craig and his wife are my agents. I am so blessed to have them. They insured me that everything will be okay, and literally went out of their way to make sure of it. Every single thing went smoothly and very quickly. I actually couldn't believe how smooth. These people handled their business like the pros they are. I wouldn't trade them for anything."
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Terry Strazer

March 4, 2020

5  out of  5
rating by Terry Strazer
"Wonderful! Craig and Cheryl are always so pleasant and willing to help with any situation."
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Ophelia Ellis

February 29, 2020

5  out of  5
rating by Ophelia Ellis
"Love my agent"
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David Ford

February 28, 2020

5  out of  5
rating by David Ford
"They are a wonderful bunch people highly recommend them"
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Nick Aimes

November 14, 2019

5  out of  5
rating by Nick Aimes
"My family and I recently moved to the Pleasant Prairie/Kenosha area from Illinois and had to transfer our State Farm policies to Wisconsin. I originally chose Craig's office because it was the closest to our new residence. After sitting with this small, family run office (Craig, his wife Cheryl, and sister-in-law Kelly), I don't think i could have chosen better. They found every discount that we could get, advised us of things that our old agent in Illinois missed, and generally seem to care, even though we are a simple 2 car and a renter policy bundle. I highly recommend anyone looking for a new agent, gove this office a call!"
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Norma Sheline

August 31, 2019

5  out of  5
rating by Norma Sheline
"Great place to get insurance"